Legal
Terms of Use
Last updated: 10 February 2024.
1. Acceptance of these terms
These terms apply to your use of this website and to any MBA admissions consulting services ordered through it from Chris Aitken Consulting (“we”, “us” or “our”). By using this site or engaging our services, you agree to these terms. Nothing in these terms restricts, limits, or modifies any rights you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be lawfully excluded.
2. Our services
We provide MBA admissions consulting services, including comprehensive school packages, hourly consulting, resume editing, pre-submission reviews, mock interviews, and ding diagnostics, as described on our services page. The specific scope, fees, and turnaround times for each service are set out on the relevant service page at the time you place an order.
3. No guaranteed outcomes
Admission decisions are made solely by business schools, based on many factors outside our control. We do not guarantee admission, an interview invitation, a scholarship, or any other particular outcome, and nothing on this site or in our communications should be read as such a guarantee. This clause does not affect the consumer guarantees described in clause 5.
4. Your obligations
To enable us to provide our services, you agree to provide accurate, complete, and timely information and documents, and to respond to reasonable requests within the timeframes needed to meet any agreed turnaround. Delays in providing information may delay delivery of the service.
5. Consumer guarantees
Where you acquire our services as a consumer within the meaning of the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill, will be fit for any purpose you made known to us, and will be delivered within a reasonable time where no time is agreed. If we fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law, which may include re-supply of the service, or a refund for a failure that cannot be remedied or that is major.
6. Fees, payment and refunds
Fees for each service are as stated on the relevant service page at the time of your order, in US dollars unless stated otherwise. Payment is due in accordance with the instructions provided when you place your order. Because our services involve time-limited, personalised work, fees are generally non-refundable once work has commenced, except where you are entitled to a remedy under the consumer guarantees described in clause 5, or where we agree otherwise in writing.
7. Intellectual property and confidentiality
You retain ownership of the application materials, essays, and documents you provide to us. Any written feedback, comments, or frameworks we create for you may be used freely by you for your own application. We treat your application materials and our discussions as confidential, and will not share them with third parties except as described in our Privacy Policy or as required by law.
8. Limitation of liability
To the extent permitted by law, and subject to the consumer guarantees described in clause 5 which cannot be excluded, our liability for any loss or damage arising from our services is limited, at our option, to resupplying the service or refunding the fees paid for that service. Nothing in this clause limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded.
9. Governing law
These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales in relation to any dispute arising from these terms or our services.
10. Complaints and disputes
If you have a concern about our services, please contact us in the first instance so we can try to resolve it directly. If you are a consumer and remain unsatisfied, you may also have the option to contact your local consumer protection agency for guidance.
11. Changes to these terms
We may update these terms from time to time. Changes will apply to orders placed after the updated terms are posted on this page; the “last updated” date above shows when they were last revised.
12. Contact us
Questions about these terms can be sent through our contact page.